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Policies at Ginger Buttons Loose Parts

This is the privacy notice of Ginger Buttons Loose Parts. In this document, "we", "our", or "us" refer to Ginger Buttons Loose Parts.

What type of information is collected?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


How do we store, use, share and disclose the site visitors' personal information?


Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


How do we communicate with your site visitors?

We may contact you to notify you regarding your order, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the GDPR. We collect information about you for two reasons: firstly to process your order and secondly to provide you with the best possible service. Your personal details will not be sold or otherwise passed on to other companies.  Full details are available in our privacy policy on this website.

The personal information that we will collect about you includes:

  • your name

  • your address

  • telephone number

  • email address


Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at gingerbuttons@yahoo.com or send us mail to: 3 Northlands Avenue, Winterton, Scunthorpe, DN15 9QA


Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

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We provide more information about the cookies we use in our cookie policy available on this website.

The website www.aboutcookies.org explains how to reject cookies with a wide range of web browsers. It also explains how to delete cookies from your computer.

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at gingerbuttons@yahoo.com or send us mail to: 3 Northlands Avenue, Winterton, Scunthorpe, DN15 9QA




Terms and Conditions

We aim to complete and deliver your order typically within 21 days of receiving it. Occasionally at busy times creating your peg dolls may take a little longer, in this instance we will contact you via email to discuss your order.

You commit yourself to a legally binding contract under the terms and conditions stated on this page when either:

* Your Mastercard, Visa, Switch, Solo, Delta  or other payment method is authorised.

or

*You confirm your payment by clicking the 'Pay' button in the PayPal 'Make Your Payment' page.

Confirmation

We will confirm your order with you either by email.

Prices

We are not currently VAT registered, so there is no VAT to add. Whilst we take care to make sure all prices shown are correct, occasionally errors can occur, in these cases we will not charge you a higher price, but may be unable to supply the item.

Postage and packing charges have to be added to the prices shown.  The cost of post and packaging is shown in the shopping cart before you commit your payment.

We currently do not ship outside the United Kingdom.

Despatch

We usually send out orders using Royal Mail. If your order is over £60, we will use a service that requires the a signature for the parcel. 

Descriptions

Descriptions about sizes are approximate.  Pegs naturally vary in size and wood shades.  Paint shades are also subject to variation. Loose parts may also slightly vary.

Faulty materials

Goods will only be replaced or refunded if the fault is in the manufacture or materials (this must be identified within 1 week of the goods being received). No liability will be accepted for consequential loss in respect of goods sold. Your costs to return faulty goods will be reimbursed. Please email or write before returning goods. It is essential to wrap returns well. This prevents damage in the post.

Complaints

Happy customers are good for business. If you are not happy with your order please Email or write, explaining the nature of your complaint.  We will endeavour to solve the problem.

Subscriptions

Subscription periods run from the 26th-25th of the month. Any orders placed outside this period will be sent the next months subscription package.

All subscriptions can be cancelled at any time either through your payment provider or through contacting Ginger buttons Loose Parts directly.